FAQS

EVENT

GENERAL

HOW MUCH DOES IT COST TO REGISTER?

Current Entry Prices can be found at:

THE RIDE THE RUN

Please note entry fees are subject to change at any time, so sign up early to secure the best pricing.

WHEN IS THE 2021 MS MELBOURNE RUN + RIDE FESTIVAL?

The 2021 MS Melbourne Run + Ride Festival is on Sunday, 5 September 2021.

WHAT IS INCLUDED IN MS MELBOURNE RUN + RIDE FESTIVAL REGISTRATION?

TO BE CONFIRMED

WHAT IF I CAN NO LONGER TAKE PART IN THE EVENT?

If you are no longer able to take part in the event, please let us know by contacting our Support Engagement Team.

CONTACT US

DO YOU OFFER A CONCESSION DISCOUNT ON ENTRY FEES?

You may be eligible for a discount on our event Entry Fees if you hold a valid Pensioner Concession, Health Care or Companion Card.

Please contact our Supporter Engagement Team for more information.

CONTACT US

ARE PEOPLE WITH MS ELIGIBLE FOR FREE ENTRY?

Yes, people with MS are eligible for free entry by contacting our Supporter Engagement Team.

1300 733 690

FUNDRAISING

GENERAL

IS FUNDRAISING COMPULSORY?

By fundraising a minimum of $200 for the MS Melbourne Run + Ride Festival, you provide vital support and services to people living with multiple sclerosis. Every dollar you raise will go directly to ensuring the thousands of Australians with multiple sclerosis are able to receive the support and care they need to live well. Find out how your fundraising helps Australians Fight MS.

It can be as easy as asking your family and friends to support you in this challenge. Your commitment and effort will not only be a rewarding experience for you but will ultimately support people living with multiple sclerosis.

WHERE DOES MY FUNDRAISING GO?

Your fundraising goes directly to offering a suite of services and support to help Australians minimise the impact of living with multiple sclerosis, as well as providing funding to bring new treatments closer to reality, while the search for a cure continues.

Support includes referral advice and information, everyday tips and tricks, education, emotional support, wellbeing support, symptom management, opportunities to connect with others, employment support, living arrangement support, individual assessment, and My Aged Care support. The funds that you raise ensure that people living with multiple sclerosis get the vital support they need to meet their goals and live well.

WHAT IS THE BEST WAY TO GET STARTED?

You’ll be surprised at how simple it is. Below are our top three tips:

  1. Your online fundraising page is the most simple and effective way to kick start your fundraising. By adding your personal story and an image, people are 10 times more likely to support you. 
  2. By making a personal donation to your fundraising page, you take away that pressure of the first donation. Every year, our top fundraisers made a personal donation and started the giving momentum. Your donation can set the tone for your supporters. It is a fantastic way to get yourself moving towards your goal and show your commitment. Aim high and your friends and family will follow your lead!
  3. Send an email to your networks or share your page on social media. Simply spread the message of your fundraising – you’ll be amazed at who will support you when you ask. Individual emails are more impactful than group ones and you can ask for a set amount e.g. “I’m asking 30 people to donate $30 to help people living with MS.” If posting on social media, posting to individual pages or via message works best. Or send an SMS!

WHAT IS MATCHED GIVING?

70% of companies in Australia offer ‘matching funding’ as part of their employee benefits. This means they support their employees’ charitable efforts by matching their fundraising dollar for dollar. It is a great way to double your fundraising efforts – and all you need to do is ask. Speak to your HR department and ask them for their support.

We can provide your company with any documentation they may need, including tax-deductible receipts, information about what we do and a letter of thanks and recognition.

LEARN MORE

HOW DO I COLLECT THE MONEY THAT I FUNDRAISE?

The best way to collect donations is directly through your online page. Anyone who donates on your online page will be sent an instant tax-deductible receipt. It also is the easiest way to keep track of your fundraising efforts.

If you do collect cash or cheque donations, feel free to contact us our Supporter Engagement Team for an MS Donation Register. For a more detailed explanation, have a read through our next FAQ on banking your offline donations. If you intend to host a fundraising event to collect further cash donations, please see our hints and tips below.

CONTACT US

BANKING OFFLINE DONATIONS

If you receive cash and cheque donations in person rather than online, we will issue you with three key documents:

  1. An Authority to Fundraise (required for any offline fundraising)
  2. A Donation Register
  3. Electronic Funds Transfer (EFT) form to bank your funds 

To request these documents, simply contact our Supporter Engagement Team.

1300 733 690 events@ms.org.au

Once you have received them, simply follow the below steps!

  1. Keep the donation register up to date
     
    Firstly, say a huge thank you to your donor! Fill in the register with your donor’s name and preferred address, so they can receive a tax receipt for their donation.
     
  2. Finished Fundraising – now Complete your EFT Form
     
    When you have collected all offline donations, fill in the EFT Form with the total amount being deposited. The EFT form has your unique reference number for banking your donations. This reference number is important to ensure your donations can be added to your fundraising page.
     
  3. Bank the money

    Now you can transfer the funds to MS using the following bank details:
     
    MS banking details are:
    Multiple Sclerosis Limited
    BSB: 033-112
    Account: 256562
     
  4. Send us your Donation Register and EFT form

    Email the Donations Register and the EFT form to eventsadminnsw@ms.org.au 

    Please note we need to receive the deposit before we can update your fundraising page.

    Questions? Our Events team are ready and wanting to support you!

CONTACT US

CAN PEOPLE WHO DONATE GET A TAX-DEDUCTIBLE RECEIPT?

All donations over $2.00 are tax deductible. Anyone who donates through your online page will be instantly emailed their tax deductible receipt.

If you are planning to collect cash or cheque donations, we can provide you with an MS Receipt Register to keep track of your donations, and then MS Limited can issue them to your supporters as required. Please see banking offline donations for more information.

CONTACT US

FACEBOOK FUNDRAISING

HOW DO I USE FACEBOOK FUNDRAISING?

Facebook is a great place to encourage your friends, family and colleagues to support you! Always share your MS Melbourne Run + Ride Festival Fundraising page to Facebook as opposed to setting up a Facebook fundraiser. This way you can be sure that all your funds raised will be shown on your MS Melbourne Run + Ride Festival Fundraising page.

Furthermore, we recommend you do not use the Facebook Donate button, as we cannot link any of the funds received through a Facebook fundraiser to your MS Melbourne Run + Ride Festival Fundraising page.

WHAT IS THE OFFICIAL CHARITY NAME AND NUMBER FOR THE MS MELBOURNE RUN + RIDE FESTIVAL?

Multiple Sclerosis Limited, ABN 66 004 942 287

WILL MULTIPLE SCLEROSIS (MSL) STILL RECEIVE THE FUNDS?

Yes, if you have selected Multiple Sclerosis Limited as your charity of choice, we’ll receive the funds. However, please note there will be a slight delay. Also, your donors will receive a receipt a from PayPal Giving Fund, not Multiple Sclerosis Limited.

WHY AREN'T THE DONATIONS THAT I AM RECEIVING ON MY FACEBOOK PAGE SHOWING UP?

Facebook donations are managed by a third party (PayPal Giving Fund), so we cannot sync these donations with your MS Melbourne Run + Ride Festival fundraising page.

Therefore, the best way to receive donations from your friends, colleagues and family is by sharing your MS Melbourne Run + Ride Festival fundraising page link to Facebook, as opposed to using the Facebook Donate button.

I HAVE SELECTED THE INCORRECT MS ORGANISATION?

If you have selected the incorrect MS organisation on Facebook, please contact us and have the following information ready: your full name, amount and the fundraising closure date (i.e. date your Facebook fundraiser ended). Please contact our Support Engagement Team.

CONTACT US

TEAMS

TEAM CAPTAINS

HOW DO I CREATE A TEAM?

If you are planning on taking part with a mate or ten, you can make it official by forming a team. Teams can be set up during registration, or afterwards by selecting on your Dashboard.

CREATE A TEAM

CAN I CHANGE MY TEAM NAME?

After a team has been created, to change the team name, the Team Captain will need to contact our Support Engagement Team.

1300 733 690 events@ms.org.au

CAN I REMOVE A TEAM MEMBER FROM MY TEAM?

Sometimes participants join your team by accident or because they're looking for other people to ride with in the challenge. As the Team Captain, it is your choice whether a participant should be on your team or not.

To remove a participant from your team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

To make your team Invite Only, go to Edit Team Page in your Team Dashboard and select NO for Allow Anyone To Join My Team.

Edit Team Page

I NO LONGER WANT TO BE TEAM CAPTAIN?

To change the Team Captain for your team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

TEAM MEMBERS

HOW DO I JOIN A TEAM?

During registration, you will be able to search for the team you'd like to join.

Once registered, search for the team you'd like to join, and simply click on the Join Us button on the team page while logged in to your own account. This will automatically connect you to the team.

FIND A TEAM

If a team is set up as invite only, you will need to contact the Team Captain and request that they send you an invite to join their team.

HOW DO I LEAVE A TEAM?

If you have joined a team by accident or simply wish to leave a team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

CAN I JOIN MORE THAN ONE TEAM?

Unfortunately, each participant can only be a member of one team at any one time. To join a new team, you will need to leave the team you are currently in.

MERCHANDISE

CYCLING AND RUNNING APPAREL

DO YOU HOLD ANY STOCK?

Cycling and Running Apparel is Made To Order and no stock is held by Multiple Sclerosis Limited (MSL). When you place an order for a product from our Cycling and Running apparel ranges, we order that product in the size selected, from our supplier.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Cycling and Running Apparel are Made to Order and take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks. We then quality check, pack and send the order to you which takes a further 7-14 days.

If you would like to wear your cycling or running apparel at the event, please place your order no later than six weeks out from the event day.

CAN I EXCHANGE OR RETURN A MADE TO ORDER ITEM?

Cycling and Running Apparel items are final sale. They cannot be cancelled, changed, exchanged, returned, or refunded after order has been placed.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order

CASUAL APPAREL

WHAT IS MANUFACTURER DIRECT APPAREL?

Manufacturer Direct apparel are products on our store, i.e. t-shirts, hoodies, polos and tote bags, that are Made To Order and shipped to you directly by our supplier.

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Manufacturer Direct apparel take approximately three (3) weeks to deliver. Production takes approximately 5-7 days and shipping a further 7-14 days.

CAN I EXCHANGE OR RETURN A MANUFACTURER DIRECT ITEM?

Manufacturer Direct Apparel are final sale. They cannot be cancelled, changed, exchanged, returned or refunded after order has been placed.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order

CUSTOM TEAM APPAREL

WHAT IS CUSTOM TEAM APPAREL?

Custom apparel are products from our Cycling and Running Apparel range that is designed and produced with your own logos and/or artwork. Whether you are a team of 2 or 200, you too can Run, Ride or Walk to Fight MS in an MS Custom team kit!

HOW MUCH DO YOU CHARGE FOR SETUP AND DESIGN?

With MS Custom apparel, there are no setup or design fees (for up to 3 revisions to your artwork).

HOW MANY ARTWORK REVISIONS CAN I MAKE?

We hope to have your artwork finalised within 2-3 edits. If further revisions are required, an additional design fee may be charged.

IS THERE A MINIMUM ORDER QUANTITY?

No, there is no minimum order quantity for MS Custom apparel.

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

If you are ordering ten (10) or more pieces of MS Custom apparel, we offer discounts starting at 10%. For orders of twenty (20) pieces, or more, please Contact Us for a quote.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once your artwork is approved, and your order is paid and submitted, it will take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks and shipping a further 7-14 days.

CAN I EXCHANGE OR RETURN CUSTOM APPAREL?

Custom Apparel is Made To Order and final sale. They cannot be cancelled, changed, exchanged, returned or refunded after order has been placed.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order

Your fundraising coach Bec and our Supporter Engagement Team are here to help you
with everything you need to succeed and reach your fundraising goal to Fight MS

Don’t forget to check out our FAQs for the most common questions,
otherwise please send us a message and we'll be in touch!

  FAQS   CONTACT US

 

Thank you to all our amazing 2021 MS Melbourne Run + Ride Festival sponsors and supporters.
Your support is invaluable and we couldn't host the event without you!